How do I settle an outstanding payment?

  1. Upon opening the app, a pop-up message will appear requesting you to settle the outstanding fare

  2. Tap 'Add wallet balance'. Here you can select another payment method if needed

When the app gets stuck, do the following:

  • Close and reopen the app
  • Go to your Wallet in the Fasto menu
  • Add balance to your wallet

If you don't settle the outstanding payment manually via the app, we'll retry to charge it automatically until success and notify you by email.

Important: You won't be able to use the service until pay the outstanding amount.

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